Landscaping and retaining wall supply, 9 staff
The Situation
The owner found out two of his team had been using AI to write quotes for months and never mentioned it, because they assumed they'd get in trouble.
What They Did
Wrote the ground rules one-pager, put quoting in the "use it, a human checks before it goes out" list, and said so in a Monday meeting.
What Changed
Quoting stayed fast and got consistent, because it was finally a process instead of a secret. Nobody had to hide anything.





















